top of page

Return & Refund Policy

At Apex Glass Industries, every glass product is custom-measured, fabricated, and installed with precision to meet the specific requirements of your project. Due to the unique, made-to-order nature of glass, all sales are considered final once production has begun.

We take pride in ensuring accuracy, quality, and safe delivery. Please review the details of our policy below:

 

Custom Glass Orders

  • All glass panels, showers, railings, partitions, and other custom fabrications are non-returnable and non-refundable once fabrication has started.

  • This policy is necessary because custom glass is manufactured specifically for your measurements, finishes, and hardware selections. It cannot be resold or reused.

Return Exceptions

In rare cases, a return request may be reviewed only if all of the following conditions are met:

  • The product has not been installed.

  • The product is in original, unused, and undamaged condition.

  • The product is in its original protective packaging.

  • The return request is submitted within 3 business days of delivery.

  • The item is delivered back to our Alpharetta or Atlanta facility at the customer’s expense, using a professional glass transport service approved by Apex Glass Industries.

Please note: Meeting these requirements does not guarantee approval. Returns are evaluated case by case, and a minimum 35% restocking and handling fee will apply if a return is accepted.

Damaged or Defective Items

If your glass product arrives damaged during our delivery process, please notify us immediately at the time of delivery.

  • All deliveries must be inspected upon arrival. Any damage must be noted on the delivery receipt and reported within 24 hours.

  • Verified damage claims will be replaced at no additional cost to you.

Refunds

Refunds (when applicable) will be processed within 10–15 business days after the returned product is received, inspected, and approved by Apex Glass Industries. Refunds will be issued in the original form of payment, less any applicable fees.

Shipping & Delivery Policy

  • Apex Glass Industries currently provides local delivery and installation services within a 40-mile radius of Alpharetta, GA, and Atlanta, GA.

  • We also ship hardware and glass installation kits nationwide, allowing customers outside our installation area to receive premium Apex Glass solutions.

  • Delivery appointments are scheduled in advance, and customers must ensure accessibility to the property on the scheduled date.

  • Additional fees may apply if delivery must be rescheduled due to lack of access or site readiness.

Cancellations

  • Orders may be cancelled within 24 hours of deposit/payment with no penalty, provided that fabrication has not begun.

  • Once fabrication starts, cancellations are not permitted, and deposits/payments are non-refundable.

Questions?

For questions about this policy or to request a return review, please contact:
📞 (678) 733-3371
📧 admin@apexglassindustries.com

bottom of page